{"id":4877,"date":"2024-03-06T12:31:42","date_gmt":"2024-03-06T20:31:42","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4877"},"modified":"2025-05-22T14:15:28","modified_gmt":"2025-05-22T21:15:28","slug":"patient-account-representative-1","status":"publish","type":"page","link":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/classified-staff\/patient-account-representative-1\/","title":{"rendered":"Patient Account Representative 1"},"content":{"rendered":"<p><strong>UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n<p>18171 (NE S SEIU 925 Non Supv)<br \/>\n22920 (NE H NI SEIU 925 Non Supv)<\/p>\n<p><strong>CLASS SERIES CONCEPT<\/strong><\/p>\n<p>Process and resolve patient accounts receivable.<\/p>\n<p><strong>BASIC FUNCTION<\/strong><\/p>\n<p>Process select activities related to the patient accounts receivable. Patient accounting functions supported include billing, follow-up, collections, incoming inquiries, audit resolutions, cash applications, credit balance resolutions, and registration updates.<\/p>\n<p><strong>DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n<p>Under general supervision, perform specialized clerical duties in support of patient accounting functions requiring knowledge of third-party payers and patient accounting systems. Positions in this classification have minimal contact with patients, clinical support staff, or third-party payers.<\/p>\n<p><strong>TYPICAL WORK<\/strong><\/p>\n<p>Post adjustments to patient accounts according to departmental procedures;<\/p>\n<p>Post and balance daily remittances to patient accounts; post allowances and adjustments accompanying cash remittances;<\/p>\n<p>Screen, scan and process incoming correspondence to ensure routing to appropriate work queues\/units;<\/p>\n<p>Print, distribute and mail claims; process returned mail;<\/p>\n<p>Print medical records and itemizations as required for claims submission;<\/p>\n<p>Produce and print account summaries, itemizations, and other documents as required, in response to requests from attorneys and others;<\/p>\n<p>Perform data entry; document activities accurately in all applicable systems, and in accordance with departmental policies and procedures;<\/p>\n<p>Maintain confidentiality of information, including protected health information (PHI);<\/p>\n<p>Participate in and attend meetings and training as required;<\/p>\n<p>May assist in orienting and training new staff;<\/p>\n<p>May occasionally speak to patients, clinical staff, or third-party payers; and<\/p>\n<p>Perform other duties as assigned.<\/p>\n<p><strong>MINIMUM QUALIFICATIONS<\/strong><\/p>\n<p>High School graduation or equivalent AND one year of experience in patient accounting, customer service, or a related office environment.<\/p>\n<p>Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n<p><strong>CLASSIFICATION HISTORY<\/strong><\/p>\n<p>05\/01\/2018: New Class:<\/p>\n<p>Classification series encompasses the work formerly performed by Patient Financial Services Specialist 1 (18081), Patient Financial Services Specialist 2 (18082), and Patient Financial Services Supervisor (18083). The Patient Financial Services series was inactivated at the effective date of the Patient Account Representative series.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UW CODE AND REPRESENTATIVE GROUP 18171 (NE S SEIU 925 Non Supv) 22920 (NE H NI SEIU 925 Non Supv) CLASS SERIES CONCEPT Process and resolve patient accounts receivable. BASIC [&hellip;]<\/p>\n","protected":false},"author":96,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"class_list":["post-4877","page","type-page","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/4877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/users\/96"}],"replies":[{"embeddable":true,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/comments?post=4877"}],"version-history":[{"count":5,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/4877\/revisions"}],"predecessor-version":[{"id":9450,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/4877\/revisions\/9450"}],"up":[{"embeddable":true,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/media?parent=4877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}