{"id":4404,"date":"2024-01-17T12:53:52","date_gmt":"2024-01-17T20:53:52","guid":{"rendered":"https:\/\/hr.uw.edu\/comp\/?page_id=4404"},"modified":"2025-05-23T11:01:49","modified_gmt":"2025-05-23T18:01:49","slug":"telecommunications-analyst-1","status":"publish","type":"page","link":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/classified-staff\/telecommunications-analyst-1\/","title":{"rendered":"Telecommunications Analyst 1"},"content":{"rendered":"<p><strong>UW CODE AND REPRESENTATIVE GROUP<\/strong><\/p>\n<p>17288 (NE S SEIU 925 Non Supv)<br \/>\n22273 (NE H NI SEIU 925 Non Supv)<\/p>\n<p><strong>CLASS SERIES CONCEPT<\/strong><\/p>\n<p>Receive and coordinate requests for telephone equipment repair, configuration revisions and new installations.<\/p>\n<p><strong>BASIC FUNCTION<\/strong><\/p>\n<p>Perform routine analysis tasks in a multi-vendor environment related to the provision of institutional telecommunication services at an institution having 7,000 lines or more.<\/p>\n<p><strong>DISTINGUISHING CHARACTERISTICS<\/strong><\/p>\n<p>First level class of series; Under general supervision, perform routine analysis tasks such as analyzing equipment and system failures, analyzing service interruptions to determine vendor responsibility in equipment\/service failures, preparing specifications for reconfigurations and additions to existing equipment, assessing vendor response to end-user complaints, coordinating and scheduling multi-vendor repair activities and maintaining equipment inventory and configuration records.<\/p>\n<p><strong>TYPICAL WORK<\/strong><\/p>\n<p>Analyze user reports of telephone system malfunction; identify the responsible vendor;<\/p>\n<p>Prepare detailed specification documents for acquisition of appropriate vendor equipment and services for reconfigurations and additions to existing equipment;<\/p>\n<p>Analyze user requests for reconfiguration of and\/or new additions to telephone equipment and services; record and transcribe such requests onto internal coordination documents for workload monitoring and dissemination to available staff;<\/p>\n<p>Schedule and coordinate multi-vendor repair and installation activities;<\/p>\n<p>Assess vendor response to end-user complaints;<\/p>\n<p>Maintain internal records of repairs, new service requests and equipment and inventory configurations;<\/p>\n<p>Review vendor invoicing for telephone equipment and services; assist with any required rebill and explain such rebilling to users as necessary;<\/p>\n<p>Perform related duties as required.<\/p>\n<p><strong>MINIMUM QUALIFICATIONS<\/strong><\/p>\n<p>Two years of college or accredited telecommunications training, AND two years of experience in CENTREX and\/or PBX systems service order processing activities involving analysis techniques and telephone installation and repair or equivalent; OR, an equivalent combination of qualifying experience and education.<\/p>\n<p>Equivalent education and\/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and\/or registration.<\/p>\n<p><strong>CLASSIFICATION HISTORY<\/strong><\/p>\n<p>01\/03\/1973: New Class<br \/>\n03\/18\/1976: Revise Title &amp; Class<br \/>\n02\/21\/1986: Revise Class<br \/>\n07\/02\/1990: Revise MQ<br \/>\n05\/01\/2000: New to CSA<br \/>\n06\/01\/2005: CSR Class Conversion<\/p>\n","protected":false},"excerpt":{"rendered":"<p>UW CODE AND REPRESENTATIVE GROUP 17288 (NE S SEIU 925 Non Supv) 22273 (NE H NI SEIU 925 Non Supv) CLASS SERIES CONCEPT Receive and coordinate requests for telephone equipment [&hellip;]<\/p>\n","protected":false},"author":96,"featured_media":0,"parent":12,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"class_list":["post-4404","page","type-page","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/4404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/users\/96"}],"replies":[{"embeddable":true,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/comments?post=4404"}],"version-history":[{"count":6,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/4404\/revisions"}],"predecessor-version":[{"id":9645,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/4404\/revisions\/9645"}],"up":[{"embeddable":true,"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/pages\/12"}],"wp:attachment":[{"href":"https:\/\/v1cypwr8vx2.c.updraftclone.com\/comp\/wp-json\/wp\/v2\/media?parent=4404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}